Sophie Blue Kaftan Set

We offer returns to products bought at full price. Product bought at discount or on sale are not eligible for returns. Please send us return request within 2 days of receipt of the product. We will process refunds only after receiving the product and quality check at our warehouse. Refund will be processed only as store credit

Size exchange

Exchanging an item is easy. Item can be exchanged for size issues or against manufacturing defects.

Please note that size exchange request must be received within 2 days of the product being received, and that items should be in their original condition, where the item is unworn, unwashed, without alterations and has all tags attached.

We are unable to provide exchanges under following circumstances:

• - All purchases made on offers and discounts are non exchangeable
• - All customized orders are non exchangeable
• - Exchange are not accepted if Customer does not like the material or colour of the product order as we use best quality material in the market
• - Products that are damaged due to negligence towards Wash Care instructions not being followed as per wash care label
• - Products that are purchased from outside India
• - Undergarments, accessories, shorts and flip flops
• - Products bought from our partner stores and websites

For exchange against size issues, the cost of reverse shipment i.e. ₹300 will have to be borne by the customer

Threadnbutton.com reserves the right to deny exchange if the item does not meet its Exchange Policy guidelines.

EXCHANGE INSTRUCTIONS

You can raise a Exchange Request for your item by following the steps below:

Send email at hello@threadnbutton.com requesting exchange for said shipment. Please do mention the order number along with reason for exchange. We will send you warehouse address for reverse shipment.

Securely pack your return items the original packaging, making sure any old packing labels are removed or covered and the package is sealed. Hand over the parcel to your shipping partner. We suggest that you ship your exchange product with reliable courier partner.

As soon as we receive your product, we will proceed with the exchange check and validation. Once the exchange has been approved, we will notify you by email and your replacement will be shipped within 7-12 working days. If you exchange is not approved, a member of our Customer Care team will be in touch.

Thread & Button is a MTO (Made To Order) brand. That means a new dress is stitched exclusively for customer post order is placed. If needed, this enables us to respect customisation requirement of customer. This optimises cost, inventory and reduces overheads.

Due to the same fact, it takes 5-7 working day’s to ship the dress to customer.